Discussions
Retrieving the Contact ID using external email Address
We are looking an for API details which can return the Contact ID using the email address. The below endpoint is giving that information, however we would like to confirm that the email address should be Corrigo email or can it be external user email address.. for eg, TIAA is customer for Corrigo and can I use TIAA email address to retrieve the Contact ID of the User using below?
How to automatically assign NTE based on Billing Account and Contract
Hello, I'm creating work orders for a company and trying to set the correct NTE. It seems like they have configurations that automatically set an NTE based on the billing account and the contract. Is there a way to automatically set the NTE based on the billing account and contract that I'm setting? Is that just by setting "skipBillToLogic" to False?
Adding a CustomField to Work Order
Can someone please provide an example of how to add an item to the CustomFields collection on a work order?
Create or Update CustomField on WorkOrder?
I'd like to be able to update a work order and either add a custom field, if it doesn't already exist, or update the existing one. The documentation on the PUT page mentions that this is possible, but I couldn't figure out how from the example. I've already looked up the ID of the customFieldDescriptor. Thanks!
Creation of Work Orders and Dependencies Between Calls
In the process of creating Work Orders (WO), I was reviewing the recipe, which consists of a series of steps, but I have not identified which fields depend on others in the successive calls. Could you provide me with this information?
Questions from Salesforce's Integration Team
Please help answer below questions from Salesforce's Integration Tech Team:
Corrigo Qb not sending updates via SNOW-Corrigo integration
Hi!
Include Child Work Orders in WO Query?
Is there a way to include work orders listed in the Children section with a work order query?
Query WorkOrders that have a CustomField of a specific type and value
Can someone please recommend a way to get a list of work orders that have a value in the custom fields collection? I know the Descriptor Id of the custom field I want to search on, but haven't yet found a way to include that in the criteria.
Setting Due Date on a Work Order via the API
Hi, we have an integration between ServiceNow and Corrigo where facilities related tickets are submitted in ServiceNow which then creates a Work Order in Corrigo and ticket updates in SNOW are sent to the API to update the associated Work Order (eg. comments). There is a requirement to set the Due Date on the Corrigo Work Order when the Due Date on the Requested Item in ServiceNow changes. We engaged with support on this, and the proposed solution required major changes to our existing integration and payloads, and requires several more API calls on top of the 5 or so we already have to make. Being able to set a due date on a Work Order seems like it should not require such extensive changes. How would you recommend we accomplish this with minimal changes to our existing integration.