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"ErrorMessage": "Company database isn't accessible", "ErrorCode": "DATABASE_VERSION_MISMATCH",

We are trying to integrate corrigo with SailPoint Identity Security Cloud (Formerly IdentityNow) but when we make API calls we are getting an error "ErrorMessage": "Company database isn't accessible", and ErrorCode": "DATABASE_VERSION_MISMATCH". From other posts I can see this may be related to the wrong Company Name but we checked under setting what our company name is and still we are getting this error. Any ideas on what is wrong here. We opened a ticket with corrigo support but they send us here to the development community. Any help is appreciated. thanks !